Recurring Payments (Futurepay) Terms and Conditions
Recurring Payments (Futurepay) are facilitated by Worldpay. It is similar to a direct debit or standing order arrangement, but the regular payments are automatically debited using your credit or debit card details instead of your bank account.
If we agree that you can pay for our services or invoices by recurring payments, you will receive an email invitation from Worldpay on our behalf. The email will set out the recurring payment terms that we have agreed. To confirm your acceptance of the agreement you will need to click on the link to create the recurring payment agreement. You will be taken to a secure area of WorldPay’s website to enter your card details, which will be securely recorded. You will also be asked to choose a username and password to access the Worldpay Shopper Management System (“SMS”) in order to view your payments, change your agreement, or cancel your agreement at any time.
Each time a payment is debited from your card as part of your agreement, a transaction confirmation email is generated and sent to the email address entered when your agreement was created.
If your card expires or if a payment is not authorised, we will send you an email to you to inform you that the payment has failed and an alternative arrangement to facilitate the payment will be required.
Duration of recurring payment agreement
The recurring payment agreement will vary according to the circumstance and will end once the required amount is paid in full.
Frequency of payments
Recurring payment arrangements can be used to collect set or variable amounts at regular, fixed intervals over a specific time. This will be agreed with you dependant on the circumstance.
How to cancel your recurring payment agreement
You can cancel your agreement by contacting our accounts department by email email@example.com or on the telephone 0115 986 3636 or by logging into WorldPay Shopper Management System (“SMS”).
Please ensure that if you cancel your agreement by logging into the WorldPay shopper system that you inform us first.
Any dispute should be referred to our accounts department in the first instance. Given that recurring payments are only used to collect fees or payments on account in respect of ongoing services or services already completed, a refund will only be paid where an amount has been paid to us in error. Any refund is at the discretion of Richard Nelson LLP and may take up to 10 working days to process.
Which cards do we accept?
We accept Mastercard, Visa JCB, and Maestro. We do not accept American Express. Payments are accepted in pounds sterling (£).
Visit the Worldpay website for FAQs about Futurepay payments at: http://www.worldpay.com/shopper.
Alternatively, for queries about an existing Futurepay agreement please contact our accounts department by email firstname.lastname@example.org or by telephone on 0115 986 3636.